As an Assistant Store Leader, I oversaw all daily operations for a high-traffic location serving 250 - 400 customers each day, ensuring smooth coordination between staff, inventory, and technology. I managed scheduling, cash management, vendor relations, and merchandising while maintaining strong customer satisfaction and store efficiency.

I developed advanced troubleshooting skills across multiple devices, resolving issues with tablets, thermal printers, label printers, and standard printers. I quickly diagnosed whether failures stemmed from software conflicts, network interruptions, or mechanical faults, restoring system accuracy and reliability. I also repaired cash handlers and NFC tap devices for contactless credit/debit transactions, reconfiguring payment systems and re-establishing secure network connections to reduce downtime.

My responsibilities extended to managing store infrastructure, including troubleshooting fuel pump power controls, electronic price displays, and logo lighting systems. I manually cycled power, verified breaker stability, and coordinated resets with the franchise operator to maintain safety and uptime. I was also trusted with setting, activating, and disarming the store’s alarm system, ensuring strict compliance with safety protocols and security logs.

I trained and mentored new employees in operational and technical procedures teaching POS operation, device troubleshooting, and closing routines. By introducing preventive maintenance schedules, checklists, and organized documentation, I reduced recurring equipment downtime by over 30%. My hands-on leadership style and problem-solving approach ensured uninterrupted service, secure operations, and a positive experience for both staff and customers.

As part of my IT330 Forensics & Security project, I collaborated with professionals at Public Service Enterprise Group (PSEG) through an academic partnership initiated by my teammate Riley, who invited our group to work alongside the company’s IT department. This hands-on experience gave our team direct exposure to enterprise-level cybersecurity practices and digital forensics procedures within a real organizational environment.

Working with a five-member team, I helped conduct a court-compliant forensic investigation related to insider data breaches and financial misconduct. We followed strict legal procedures to collect, analyze, and preserve evidence using tools such as AccessData FTK Imager, Paladin Edge 64, and Windows Imaging Tools. I performed forensic imaging of a suspect’s USB drive and the victim’s SSD using write-blockers and verified MD5/SHA-1 hash values to maintain integrity and authenticity.

Our group documented every action to align with chain-of-custody standards, ensuring findings could withstand judicial review. I cross-verified registry records, confirmed USB identifiers, and detected instances where WriteProtect had been disabled by an administrator. These discoveries highlighted how technical accuracy and policy enforcement work together to protect organizational data and uphold compliance.

Collaborating closely with Riley and my teammates, I analyzed logs, recovered deleted files, and prepared a professional forensic report summarizing our findings and procedures. This project strengthened my understanding of Windows forensics, imaging, cybersecurity, and legal documentation, while reinforcing the importance of teamwork, ethical responsibility, and disciplined investigative practices within real-world IT environments.

As a Networking & Systems Support Assistant at NJIT, I collaborated with faculty, staff, and students to ensure reliable access to campus technology. I communicated daily with various departments to set up and maintain computers, lab workstations, and networking equipment used for instruction and operations. This role taught me how communication, organization, and technical accuracy contribute to efficient IT service delivery.

I assessed and troubleshooted computer and network issues affecting classrooms, offices, and labs. Using diagnostic tools and command-line utilities, I resolved hardware failures, OS errors, and connectivity problems while documenting solutions to prevent repeat incidents. Each issue helped me strengthen my analytical thinking and problem-solving under time-sensitive conditions.

I maintained over 150 networking and computing devices, ensuring optimal performance of routers, switches, access points, and lab systems. I performed regular maintenance, system updates, and classroom tool checks to minimize downtime and ensure a smooth user experience for both staff and students.

To improve efficiency, I streamlined hardware and software inventory management, creating organized documentation for configurations, warranties, and usage tracking. This process enhanced accountability and simplified device replacement planning.

I also configured and tested Cisco routers and switches, gaining hands-on experience with IBM, Juniper, Extreme Networks, and Arista hardware. I assisted in designing physical and logical network topologies, implementing VLANs, static routes, and DHCP configurations to improve segmentation and security. This hands-on role deepened my understanding of enterprise networking and strengthened my ability to maintain secure, efficient IT infrastructures that support academic and administrative success.

During my undergraduate studies at NJIT, I served as a Project Manager and Team Lead across six major IT projects, each requiring strong coordination, technical direction, and teamwork. Managing teams of four to six members, I guided projects from concept to delivery, ensuring milestones were met and quality standards maintained.

I used Agile and SCRUM methodologies with tools like Trello and Gantt charts to plan tasks, manage workloads, and monitor deliverables. Through weekly check-ins, documentation, and progress reviews, I kept communication transparent and goals aligned. I also implemented backup plans and risk-mitigation strategies to maintain momentum during technical setbacks or schedule conflicts.


Each project deepened my leadership and technical skills:

IT491 – IT Capstone: Edge Computing for IoT Networks (Team of 4): Designed a simulated Verizon network integrating edge devices, VLANs, and OSPF routing to optimize IoT performance.

IT490 – System Integration: QuickSave SaaS (Team of 4): Oversaw AWS, RabbitMQ, and MySQL integration for a software-as-a-service prototype improving data flow and usability.

IT332 – Digital Crime: (Team of 4): Led analysis and documentation of cybercrime indicators using real forensic data models.

IT330 – Computer Forensics (Team of 5): Managed imaging, hash verification, and reporting using FTK Imager, Paladin Edge, and Windows forensic tools.

IT310 – E-Commerce Technology (Team of 6): Supervised development of a web storefront with secure payment processing and responsive design.

IS350 – Computers, Society, and Ethics (Team of 5): Directed ethical research analyzing technology’s influence on modern organizations.


This role strengthened my ability to unite technical execution with leadership, helping teams stay organized, adaptive, and focused on delivering meaningful IT solutions.

As a Help Desk Technician at Oro Fino Inc., I supported customers with a wide range of technical and device-related issues involving hardware, software, and connectivity. Working in a fast-paced retail IT environment, I handled troubleshooting without a digital ticketing system using manual labeling and paper tracking for repair logs, customer status updates, and device intake. This hands-on approach taught me how to stay organized, efficient, and detail-oriented under pressure.

Most of my repair work focused on mobile devices, including smartphones, tablets, laptops, PCs, game consoles, headphones, speakers, and printers. I performed diagnostics, screen and battery replacements, phone unlocking, and system reconfiguration. I also supported console setup and maintenance, ensuring devices were fully functional and optimized before delivery. My ability to repair a variety of electronics built my precision and adaptability across multiple technologies.

I provided Google Account creation and setup for customers, configured email synchronization, and connected devices across platforms. I also helped clients manage Microsoft 365 and Google Workspace access, handle password resets, and troubleshoot issues across Windows, macOS, iOS, and Android. I guided customers through setup for new phones, chargers, covers, batteries, and accessories while explaining compatibility and maintenance best practices.

Additionally, I developed step-by-step troubleshooting guides for printers, networks, and devices to reduce repeat repair requests. I restored connectivity and reconfigured routers, printers, and POS systems during outages, maintaining consistent uptime and service availability.

This role gave me strong foundations in technical repair, device configuration, and customer support enhancing my communication, multitasking, and hands-on diagnostic skills essential for IT support and systems maintenance.

Made possible by: | M Fadel Agha Alkla | Romer Rodriguez | Khushi Patel | Bobby Masher |

Tools Used: Packet Tracer, IoT, CLI, OSPF, DHCP, NAT, Inter-VLAN, Autom.

Project Selection:
Edge Computing in IoT Networks: Design a network that incorporates edge computing to enhance IoT performance.

Project Background:
Edge computing signifies a revolutionary method of data processing in modern networks, particularly with regard to the Internet of Things (IoT). In contrast to conventional models that depend significantly on centralized cloud servers, edge computing facilitates data processing near the source of data generation, at the network's peripheral. This method significantly decreases latency, improves real-time decision-making, and alleviates bandwidth pressure. With the proliferation of IoT networks, the substantial data volume produced necessitates an innovative and effective solution to maintain seamless operation. This research project aims to create a resilient network design that incorporates edge computing techniques to tackle these difficulties. This design(s) will utilize sophisticated technologies to facilitate expedited, localized data processing, hence enhancing the overall efficiency and performance of IoT devices.

Problem Definition:
The expansion of IoT devices is creating data demands that surpass the capabilities of traditional, centrally managed cloud infrastructures. The latency involved in transmitting substantial data volumes to distant computers for processing can result in postponed decision-making, performance constraints, and reduced overall efficiency. Furthermore, as the complexity and diversity of IoT devices expand, current frameworks have difficulties adapting rapidly, resulting in ongoing scalability issues and resource limitations. These limitations adversely impact time-sensitive activities, obstructing real-time data analysis and responsiveness, so reducing the value that IoT networks may provide in areas such as smart cities, connected healthcare, and industrial automation.

Check out the Gallery for more details:

Gallery

Project PDF Files

Made Possible By: | M Fadel Agha Alkla | Charan (Sai) Masimukku | Ann Marie Mejia | Edie Westrich |

Tools Used: IGDB API, RMQ, Python, php, Java, AWS, NodeJS, Django, MySQL, Git.

Service Current Status is [ Not in Service ] as of May 2024

Our project, (QuickSave,) is an excellent way to find the games you love and add them to a list of favorites with ease. QuickSave allows users to browse a huge library of games online and search for games they’ve played and enjoyed or games they are interested in. Once users are signed up and logged in, they can save titles to their profile for quick access to their favorite games.

This will be achieved by utilizing the IGDB API to request the necessary information and display it in an intuitive and novel format on the front end. The back end will allow users to create their accounts, which will be saved in the database from the front end via RabbitMQ. In their accounts, the users can save their favorite games so they can quickly access their pages in our service. This service is needed because it gives all commonly used information that gamers look for in one place and does so in a quick, simple way.

Check out the Gallery for more details:

Gallery

Project PDF Files

The project I undertook involved micro soldering a modchip (INSTINCT-NX OLED V6) into a Nintendo Switch to enhance its functionality and allow me to play a childhood favorite game. The inspiration for this project stemmed from a personal desire to relive nostalgic memories associated with the game, which, unfortunately, was only supported on PC platforms. While Nintendo's policies explicitly prohibit modifications to their hardware, I believed that as the owner of the device, I could explore ways to expand its capabilities. This project presented a unique challenge and an opportunity to apply my technical skills in hardware integration and micro soldering.

The decision to embark on this project was driven by both passion and practicality. The game I wished to play held immense sentimental value, and modifying the Nintendo Switch to support it seemed like an achievable goal. After researching extensively, I discovered the INSTINCT-NX OLED V6 modchip, which could be soldered into the console to bypass its limitations and provide the required functionality.

To begin, I prepared a list of necessary materials, including the modchip itself, soldering tools, and other small components. The total cost was manageable, as I utilized my budget for side projects to acquire everything I needed. It took approximately three weeks for all the materials to arrive, allowing me to plan and prepare for the installation process thoroughly.

Having prior experience in micro soldering from my time as a Help Desk Technician, where I repaired and troubleshot various hardware devices like computers, printers, and smartphones, I felt confident in my ability to complete the project. The process required precision, as I had to solder tiny connections on the motherboard of the Nintendo Switch without damaging its existing circuitry. Through careful handling and attention to detail, I successfully integrated the modchip into the console.

This project not only allowed me to play my favorite childhood game on the Nintendo Switch but also served as a testament to the value of technical skills and creative problem-solving. By modifying the console, I overcame the limitations imposed by its original design and expanded its functionality in a way that aligned with my personal goals. While the modification went against Nintendo's policies, I approached it with the mindset of a hobbyist, eager to explore and innovate within the boundaries of my own hardware. Ultimately, the project reinforced my confidence in micro soldering and hardware integration, while reigniting my passion for technology and gaming.

Check out the Gallery for more details:

Gallery

Service Current Status is [ In Service ] as of Jan 2025.

Tools Used: Unity Engine, C#, Scripting, Microsoft Suite, VScode, Proccess Flow, UI.

• Developed an interactive 3D simulation environment using Unity Engine and C#.
• Implemented custom UI controls and observer features for seamless user interaction.
• Designed scripting workflows in VS Code to enable object creation and modification.

Object Editor is an open simulation environment that allows users to create, modify, destroy, and spawn static 3D objects and animations. This project was developed using C#, Visual Studio, and the Unity Engine. As one of my first software projects at NJIT, I take immense pride in this accomplishment. You can explore my project by visiting and trying it out, simply click the 'View' button for each project version.









Check out the Gallery for more details:

Gallery

Currently enrolled in a rigorous, instructor-led IT Support training program designed to prepare for
the CompTIA A+ and Google IT Support Professional certifications. The program emphasizes hands-on
technical learning, career readiness, and troubleshooting skills for real-world IT support environments.

Activities and societies:
• NJIT Information & Cybersecurity Club (NICC).
• Member of the Institute of Electrical and Electronics Engineers (IEEE).
• NJIT Association for Computing Machinery (ACM).

⭐Technical Support Fundamentals:[ Click Here ]
⭐The Bits and Bytes of Computer Networking:[ Clcik Here ]
⭐Operating Systems and Becoming a Power User:[ Click Here ]
⭐System Administration and IT Infrastructure Service:[ N/A ]
⭐IT Security: Defending Against Digital Dark Arts:[ N/A ]

⭐Credential Link:[CCNA: INT]

⭐Credential Link:[CCNA: SRWE]

⭐Credential Link:[INT CYBER]

Project Management & Collaboration

• Project Management & Collaboration
• Team Leadership
• Coaching
• SCRUM
• Agile Methods
• Trello
• Time Management & Task Prioritization

Networking & Infrastructure

• Network Design & Troubleshooting
  • Routing & Switching
  • VLANs / Inter-VLANs
  • OSPF
  • NAT
  • TCP/IP
  • VPN
  • Firewall Configuration
  • Wi-Fi Security & Optimization
• Infrastructure Design
• Physical & Logical Security
• CLI (Command Line Interface)
• Cisco Packet Tracer
• Wireshark

Cloud & Virtualization

• Amazon Web Services (AWS)
  • AWS Lightsail
• Microsoft Azure
• Google Cloud
• Virtualization
  • VMware
  • Hyper-V
  • VirtualBox
  • Boot Camp
• Docker & Kubernetes

Operating Systems & Platforms

• Windows 7/8/10/11
• macOS
• Linux
• Synology (DSM)
• Raspberry Pi

Programming & Scripting

• Python
  • Python Scripting for Network Automation
• Java
  • JavaFX
• C#
• Visual Basic
• HTML, CSS, JavaScript
• Bash & PowerShell

Databases & Data Handling

• SQL / MySQL
• Oracle
• RabbitMQ
• Databases (General)
• Confidentiality & Data Handling

System Development & Integration

• System Development
• System Integrations
• Hardware Integrations
• Flowchart & System Analysis

Security & Forensics

• Network Security
• Forensic Analysis
• SSL / OpenVPN
• MFA (Multi-Factor Authentication)

DevOps & Tools

• Git & GitHub
• VS Code
• APIs
• Nodes & Clustering
• Automation & Scripting

Unity & Game Development

• Unity Engine

Business & E-Commerce

• Business & E-Commerce Technology
• Sales & Customer Service

Additional / Related Skills

• Microsoldering
• Technical Support
• Research

RWC Fall 2024: I have voulenteered to become a coach for the 3D modeling and animation track. The main coach has gone through unforeseen circumstances, and Dr. Eljabirir requested my assistance to ensure the track's continuation until the main coach shows activity again. I introduced, communicated, and provided coaching to the students who dedicated themselves to the 3D modeling and animation track. While working as a project manager in my assigned Cisco team for the main capstone project, I decided to take on the responsibility of completing two capstone tracks simultaneously, a decision that has significantly shaped my personal growth.

Presentation:

I volunteered as a coach to assist Dr. Eljabiri to inspire and empower over 150 freshmen students in his CS104 and CS106 classes who were complete beginners. There were three PC Build & Competition events on Wednesday, November 20th, from 8AM-10AM and from 12:30PM-2:30PM. My role involved guiding students through the process of disassembling and assembling desktop computers while explaining the function and importance of each component. Additionally, I helped organize and evaluate a PC building competition, which was held in the GITC 3700 Main Lobby. As a coach, I assessed the performance and teamwork of each participating group, providing feedback on their technical skills and problem-solving abilities.

I volunteered as a judge to assist Dr. Eljabiri in evaluating high school students during the Summer STEAM program’s final presentation event. Along with other judges, I assessed the students' projects across different categories. This included evaluating four teams for their web development projects and another four teams for their Python games, cybersecurity, 3D modeling, and animation projects.

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I volunteered as a coach to assist Dr. Eljabiri in coaching high school and freshmen architecture students in PC building and component training. My role involved guiding students through the process of disassembling and assembling desktop computers while explaining the function and importance of each component. Additionally, I helped organize and evaluate a PC building competition, which was held in the GITC 2305 Computer Lab. As a coach, I assessed the performance and teamwork of each participating group, providing feedback on their technical skills and problem-solving abilities.

• Led and managed a team of teachers to deliver a successful summer coding program for teens.
• Designed a comprehensive curriculum for the boot camp, covering both foundational and advanced web development skills.
• Taught students how to build and deploy full web applications, emphasizing hands-on learning and practical implementation.
• Primary languages taught: HTML5, CSS3, and PHP.
• Developed and configured a client-server network for each student, providing experience with server-side programming and web application directories via htdocs.

Check out the Gallery for more details:

Gallery

Feel free to reach out to me for any opportunities or inquiries:

• My Email: maa354.njit@gmail.edu
• LinkedIn Link: My LinkedIn Profile